Initiating Change: It's the People, Stupid

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Excerpts

Khushi had hands-on experience in HR functions such as Talent Acquisition and Learning & Development in her previous organizations. At work, she was known for her straight-forwardness, astute decision-making, and remarkable diligence. She had a Master’s Degree in Human Resource Management from a reputed university and had six years of experience in managing people in different work scenarios. Shankar introduced Khushi to the COO, Neeta, and Finance Manager, Rajesh. He told Rajesh, “We are fortunate to have Khushi with us. I found that she has high professional standards and an achievement orientation and always strives hard to achieve her objectives. I also observed her during my previous interactions. She is well-organized and persistent in her behavior and highly dependable.

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Initiating ChangeAs Khushi was determined to create ‘rising stars’ from within Shop-n-Shop, she initiated many changes to improve the productivity of the employees. At every meeting with her staff, she reiterated the company’s five goals, represented by the acronym – I DREAM, signifying I - Ideas for, D- Defining own market, R- Reducing costs, E- Engaging Associates, A- Acting responsibly, M- Managing Human Assets. .....

Throughout her presentation, Khushi was constantly aware of the fact that Lasya might create an obstacle to the implementation process. Khushi remembered her initial days at Shop-n-Shop, when Lasya had argued with her when she asked her to comply with the company’s official time and make herself present ‘on-time’ to office. Relaxing in a chair on the evening of the HR Manual launch, Khushi said to herself, “It is my last attempt to realize my dream.....

After a while, when she had the chance, Khushi told Sandip during a comfortable talk, “You seem to be curious and creative, with broad interests and imagination. Why don’t you take an active role in bringing everyone on board in coping with ambiguity at their work-stations?”......

The experiences shared by the entire staff gave Khushi a new impetus to work toward having shared goals. And also being anxious to ensure that her appointment resulted in a significant improvement in the output of the team, she discussed the idea of introducing new rules for work-place management with Lasya. During the discussion, Khushi sent a message that she was not happy with Lasya, as she had been reporting late to work and asked her to adhere to the new rules. ......

According to Khushi, the next three months saw a turnaround in the fortunes of Shop-n-Shop. Every new recruit who had since joined the company as well as the existing employees were willing to handle any responsibility that came their way. According to Khushi, there was already a sea change in the way the employees conducted themselves in office. But there was still one man who seemed far from content – Shankar. Khushi felt that bringing about a change in him was her next big challenge.......